FAQs
- About the Brand
Q: What is Naked Earth Organic?
A: Naked Earth Organic is a skincare brand based in Jaipur, dedicated to creating pure, natural, and eco-friendly products inspired by the beauty of nature.
Q: Are your products organic?
A: Yes, all our products are crafted with 100% organic ingredients, free from harmful chemicals, parabens, and synthetic additives.
- Products and Ingredients
Q: Are your products suitable for all skin types?
A: Yes, our products are designed to be gentle and effective for all skin types, including sensitive skin. However, we recommend a patch test before use.
Q: Are your products cruelty-free?
A: Absolutely. We are committed to cruelty-free practices and do not test on animals.
Q: Do your products contain artificial fragrances?
A: No, we use only natural essential oils and botanical extracts for fragrance.
Q: How should I store the products?
A: Store our products in a cool, dry place, away from direct sunlight to maintain their efficacy.
- Ordering and Payments
Q: How can I place an order?
A: You can order directly through our website by adding products to your cart and completing the checkout process.
Q: What payment methods do you accept?
A: We accept credit/debit cards, net banking, and digital wallets. All payments are processed securely.
Q: Can I modify or cancel my order?
A: Orders can be modified or canceled within 24 hours of placement by contacting our customer service team.
- Shipping and Delivery
Q: Do you offer international shipping?
A: Yes, we ship internationally. Additional customs duties or taxes may apply based on the destination country.
Q: How long does delivery take?
A: Delivery times vary based on location. Typically, orders are delivered within 5-7 business days for domestic shipping.
Q: How can I track my order?
A: Once your order is shipped, we’ll provide a tracking number via email or SMS.
- Skincare Guidance
Q: How do I choose the right products for my skin?
A: Our product descriptions include detailed guidance on suitability for different skin types. If you’re unsure, feel free to contact us for personalized recommendations.
Q: Can I use your products during pregnancy?
A: Most of our products are safe for use during pregnancy, but we recommend consulting your doctor before introducing new skincare items.
Q: What should I do if I experience a reaction?
A: Discontinue use immediately and consult a dermatologist if irritation persists.
- Other Questions
Q: Do you offer gift packaging?
A: Yes, we provide eco-friendly gift packaging options. You can select this option at checkout.
Q: How can I contact customer service?
A: You can reach us at info@nakedearthorganic.co or call us at 91-8003246863 for any assistance.
Q: Do you offer discounts or promotions?
A: Yes, subscribe to our newsletter or follow us on social media for updates on exclusive offers and discounts.
Date: 05.01.2025